Introduction

Estatesmen Ltd is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Estatesmen Ltd

Registered Office: Iveco House, Station Road, Watford, England, WD17 1ET

Company Number: 15757130

Website: https://estatesmen.ltd

How We Collect Your Data

We collect personal data through various interactions, including:

When you make an enquiry or booking via our website, email, or phone.

When you subscribe to our newsletters or marketing communications.

When you engage with us on social media platforms.

When you provide information during check-in or through our contact forms.

When you participate in surveys or promotional activities.

When you visit our properties, where CCTV may be in operation for security purposes.

Types of Data We Collect

The personal data we may collect includes:

Contact Information: Name, email address, phone number, postal address.

Booking Details: Dates of stay, property preferences, special requests.

Identification Documents: Passport or ID details, if required by law.

Technical Data: IP address, browser type, and usage data collected via cookies.

Preferences: Information about your interests and preferences to enhance your experience.

How We Use Your Data

We use your personal data to:

Process and manage your bookings and enquiries.

Communicate with you regarding your stay or our services.

Personalize your experience based on your preferences.

Comply with legal obligations and regulatory requirements.

Improve our services through feedback and usage analysis.

Send you marketing communications, where permitted by law.

Legal Basis for Processing

Our processing of your personal data is based on:

Contractual Necessity: To fulfill our obligations in providing services to you.

Legal Obligations: To comply with applicable laws and regulations.

Legitimate Interests: To improve our services and communicate with you.

Consent: Where you have provided explicit consent for specific purposes.

Data Sharing and Transfers

We may share your personal data with:

Service Providers: Third-party vendors who assist in delivering our services (e.g., IT support).

Legal Authorities: When required to comply with legal obligations.

Affiliated Entities: Within our corporate group, where applicable.

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, this includes:

Booking and transaction records: Retained for 6 years.

Marketing preferences: Retained until you opt out or withdraw consent.

CCTV footage: Retained for 30 days, unless required for investigations.

Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your personal data, subject to legal obligations.

Object to or restrict processing of your data.

Withdraw consent where processing is based on consent.

Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at the details below.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Data Protection Officer